DOCUMENTS AND TRANSPARENCY
Refund policy
1. Refund window
You may request a refund within 7 days of purchase. No justification is required.
2. How to request
Request it through Hotmart's refund tool, since Hotmart handles checkout and financial processes, or by email to support@futemaxx.pro. Provide only what is needed to locate the purchase, such as the transaction ID and the email used. Never send passwords or full card details.
3. Amounts and processing
Approved refunds are returned in full through the original payment method, processed by Hotmart within its operational timing, without limiting your legal rights.
4. Digital products
Access to the guides may be ended after a refund, in line with the applicable conditions.
5. Other rights
This window does not limit rights related to defects, failed delivery, failure to honor the offer or other situations provided by law.
6. Support
Requests are handled at support@futemaxx.pro, which answers during Brazilian business hours. Checkout, refunds and financial processes are handled exclusively by Hotmart.